Anytime, Anywhere Emergency Assistance On Your Assistance With McXtra

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Get To Know About Our Car Emergency Assistance Services

Anytime, Anywhere emergency assistance on your Insurance Policy with McXtra.

• McXtra provides geo-location based real-time emergency services and insurance assistance.

• McXtra consolidates all insurance policies of your immediate family into an intelligent Policy Vault.

• Its cutting-edge technology analyses your insurance policy portfolio and gives recommendations to maximise the

   value from premiums.

• Is at your service 24x7x365.

EMERGENCY ASSISTANCE

Free Vehicle Towing Service

Get 3 free towing service per subscriber a year in case of vehicle breakdown. Approximate value: Rs. 4,500/-

How to call a Towing Van: Tap the Red Button on McXtra app. It will connect you to a McXtra Customer Experience Manager who will have your current location and motor insurance policy details on his/her screen. He/she will send a towing van to your location to tow the vehicle to the nearest cashless garage that accepts your motor insurance policy

The Red Button is a dedicated emergency call service in the McXtra app.

When you tap on the Red Button, it dials a McXtra Customer Experience Manager who can see your current location and details of all insurance policies uploaded to McXtra.

Free Ambulance Services

3 free ambulance service per subscriber a year in medical emergencies. Approximate value: Rs. 7,500/-

How to call an Ambulance: Tap the Red Button on McXtra app. It will connect you to a McXtra Customer Experience Manager who will have your current location and health insurance policy details on his/her screen. He/she will send an ambulance to your location to pick up the patient and drop him/her to the nearest cashless

hospital that accepts your health insurance policy.

Free Doctor Consultation on Phone

3 free doctor consultation per subscriber on the phone a year. Approximate value: Rs. 1000/-

How to consult a Doctor: Tap the Red Button on McXtra app. It will connect you to a McXtra Customer Experience Manager who will have your current location and health

insurance policy details on his/her screen. He/she will connect to the doctor on the McXtra panel. Please note that the doctor will not prescribe medication or recommend any medical procedure to be either performed by self or any unqualified person/s, but will give advice on the next steps to tackle the health issue at hand.

POLICY INSURANCE ASSISTANCE

Your Family Policy Vault

Your policy vault is a secure place in the McXtra app that stores you and your immediate family’s valid insurance policies for 24×7 access.

It also explains the benefits and limits of the cover provided by each policy.

How does Policy Vault work: Click on your policy vault icon. You will be directed to a screen where you can upload all your valid health, motor, life and home policies. In 72 hours, uploaded policies will be verified by McXtra experts and posted to your policy vault in the app along with each policy’s benefits and limitations explained in simple terms.

Cashless Hospital and Garage Locator

Get names and addresses of cashless hospitals and garages in your vicinity, that is, those that accept your health and motor policies.

How to avail the services: To avail this service, click on Hospital and Garage Locator icon in the McXtra app. A map will appear on the screen with the option to select

your health or motor policies. If you select a health policy, the map will show all the hospitals, starting with the ones nearest to your current location. The cashless hospitals that accept your health policy will be highlighted on the map in the McXtra brand purple colour.

When you select your motor policy, the map will show all garages, starting with the ones nearest to your current location. The cashless garages that accept your motor policy will be highlighted on the map in the McXtra brand purple colour.

Video Call with An Expert

Connect to an insurance expert from McXtra over a video call to get answers and advice about your insurance policies and about insurance in general.

How to get Expert Advice: Click the ‘Assist Me’ icon in the app and choose the video call option. A screen will prompt you to select a time and date for the call, and will

also ask to select one of your policies. You can also submit your query so that when the call is made at the scheduled time, the expert can give you comprehensive advice and guidance related to your query.

Claims Assistance

Get assistance and updates at every stage of claim settlement, from filing a claim to settlement.

How to Intimate a Claim: Click on ‘Intimate Claims’ icon in the McXtra app, and submit a phone number for a call back from McXtra. A claims assistance expert from McXtra will guide you on the steps to file a claim. The McXtra expert will also intimate the insurance company that has issued your policy and follow up with it to make sure that you receive maximum benefits from your policy claim. McXtra also tracks the claim status and gives you

regular updates.

How to avail McXtra service?

Visit www.mcxtra.com and register using the Promo Code to avail McXtra benefits.

OR

  • Download the McXtra app from Google Play Store for Android OS or Apple App Store for iOS. Register to create an account.
  • Upload valid health, insurance or motor policies of self and members of immediate family.
  • In 72 hours, uploaded policies will be verified by McXtra experts and posted to your policy vault in the app along with each policy’s benefits and limitations explained in simple terms.

WHERE ARE THE SERVICE AVAILABLE?

Ambulance Services

Delhi, Mohali/Chandigarh, Jaipur, Ahmedabad, Mumbai, Pune, Lucknow, Bangalore, Hyderabad, Chennai, Kolkata and Cochin. More cities being added soon.

Vehicle Towing Service & Roadside Assistance

Andhra Pradesh, Assam, Bihar, Chandigarh, Chhattisgarh, Delhi, Goa, Gujarat, Haryana, Himachal Pradesh, J & K, Jharkhand, Karnataka, Kerala, Madhya Pradesh, Maharashtra, Odisha, Punjab, Rajasthan, Sikkim, Tamil Nadu, Telangana, Tripura, Uttar Pradesh, Uttarakhand and West Bengal.

Services such as Doctor Consultation on Phone, Claims Assistance, Video Call with an Expert, Your Family Policy Vault & Cashless Hospital and Garage Locator are available all across India.

For any further queries refer to our FAQs.